Service 2006 Member Survey

An Overview of the Survey Process
Executive Summary
Section 1: Member Demographics
Section 2: Member Importance Factors
Section 3: Customer Service
Section 4: The Bulletin
Section 5: Special Publications
Section 6: The Explorer
Section 7: Continuing Education
Section 8: Distinguished Lectures
Section 9: The AAPG Website
Section 10: Government Affairs & Public Outreach
Section 11: Conventions
Conclusions & Recommendations
Selected Comparisons
Statement of Confidentiality

Anderson Marketing Services, Inc.
Email : surveys@amsiweb.com

Download Survey (PDF 5.99 Mb)

NOTE: Not all members answered all questions.

Exploring Member Attitudes in 2006

Results of a Quantitative Member Survey

Section 3: Customer Service

Member Contact

Respondents to this survey were asked if they had contacted AAPG Headquarters in the past 12 months.

As illustrated in figure 25, about forty three percent of the respondents had contacted AAPG Headquarters in the past year.

HQ Contact > Download Graphic

Figure 25.

Satisfaction Ratings

Of those who had contacted AAPG Headquarters, an overwhelming majority indicated they were satisfied with the service they received as shown in figure 26.

Contents